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Terms of Service

Last updated: 18 July 2026

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Pricemancer platform ("Service"), operated by Pricemancer ("we", "us"). By creating an account or using the Service you agree to be bound by these Terms. If you use the Service on behalf of a company, you represent that you have authority to bind that company.

2. The Service

Pricemancer collects publicly available product and price information from websites you configure, and matches it against product data you provide. The Service is provided on an "as is" and "as available" basis. We aim to provide useful market signals, but results are not guaranteed and should be reviewed before important business decisions.

3. Eligibility and licence

The Service is intended for business use and is not available to persons under 18 years of age or to accounts we have previously suspended. We grant you a limited, personal, non-exclusive, non-transferable licence to use the Service for your internal business purposes. You may not sublicense, resell or provide the Service to third parties as a service without our written consent.

4. Accounts, plans and usage tokens

You are responsible for safeguarding your account credentials and for all activity under your account. Usage of the Service is metered in tokens: 1 token is consumed per discovered product URL, 1 token per collected price and 1 token per automatically matched SKU. Each subscription plan includes a monthly token allowance (Free: 100,000; Starter: 1,000,000; Pro: 5,000,000 tokens per month). The allowance resets on the 1st day of every calendar month (UTC); unused tokens do not roll over to the next month. When your balance is exhausted, discovery, collection and matching runs are paused until the next monthly reset or a plan upgrade.

Additional limits (number of tracked sites, import sizes, request rates, concurrency) also depend on your subscription plan. We may adjust limits and token pricing with reasonable notice. Paid subscriptions (Starter €49.99/month, Pro €149.99/month) renew automatically until cancelled; cancellation takes effect at the end of the current billing period.

5. Payments, renewals and refunds

Paid subscriptions are charged in advance and renew automatically each billing period until cancelled. You can cancel at any time; cancellation takes effect at the end of the current period and already-charged fees are not prorated. If you are dissatisfied with a first purchase of a paid plan, contact us within 14 days of the charge and, provided the plan's token allowance is substantially unused, we will refund it. We may change prices or token allowances with at least 14 days' notice before your next renewal.

6. Acceptable use

You configure which websites the Service monitors, and the Service acts on your instructions. You represent that you are entitled to access the websites you configure and that your use of the collected data is lawful in your jurisdiction. You agree not to:

  • use the Service to violate applicable law or third-party rights;
  • configure the Service against websites in a way that violates their terms where legally binding on you;
  • target websites or data that require a login, payment or circumvention of technical protection to access;
  • collect personal data through the Service;
  • attempt to circumvent token accounting, plan limits, rate limits or security measures;
  • resell, share or provide the Service or collected data feeds to third parties as a service without our written consent;
  • upload malicious code or content you have no right to use;
  • use the Service to build a competing product.

7. Third-party websites

The websites the Service monitors are operated by third parties we do not control. Their availability, structure and anti-automation measures change constantly; we do not guarantee that any particular website can be monitored, that coverage will be complete, or that collection will be uninterrupted. Tokens are consumed by work actually performed (URLs discovered, prices collected, products matched) regardless of the business outcome of that work.

8. Your data

You retain all rights to the catalog data you upload or connect. You grant us a limited licence to process it solely to provide the Service. We may use anonymised, aggregated usage statistics (never your catalog or pricing data in identifiable form) to improve the Service. We take commercially reasonable backups, but you remain responsible for keeping your own copies of source data. We process personal data as described in our Privacy Policy.

9. Security

We apply commercially reasonable technical and organisational measures to protect your account and data. No system is perfectly secure; if we become aware of unauthorised access to your data we will notify you without undue delay and cooperate in the investigation.

10. Collected market data

Price and product information collected from public websites is factual market data. It is provided for your internal business use (pricing analysis, market research). Public sites can change, remove pages, delay updates or return incomplete information; we therefore do not guarantee the accuracy, completeness, availability or timeliness of collected data.

11. Liability and indemnification

To the maximum extent permitted by law, our total liability arising out of or related to the Service is limited to the amounts you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental or consequential damages, loss of profits, or business interruption. You will indemnify us against third-party claims arising from your breach of these Terms, including claims by operators of websites you configured the Service to monitor, except to the extent caused by our own fault.

12. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms. Upon termination your data will be deleted within a reasonable period, except where retention is required by law.

13. Changes

We may update these Terms from time to time. Material changes will be announced via the Service or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the Republic of Bulgaria and applicable European Union law. Mandatory consumer protection rules of your country of residence remain unaffected. Disputes are subject to the competent courts in Bulgaria unless mandatory law provides otherwise.

15. Contact

Questions about these Terms: contact us via the details published on pricemancer.com.